@if($ticket->user) {{ $ticket->id }} {{ $ticket->theme }} {{ $ticket->user->username ?: trans('app.n_a') }} @if($ticket->status == 'awaiting') Awaiting @elseif($ticket->status == 'answered') Answered @else Closed @endif {{ $ticket->updated_at->format(config('app.date_time_format')) }} @if($ticket->status != 'closed') Close @endif @endif